Refund Policy
Refund Policy:
At ItsBulaBaby, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following guidelines carefully:
1. Returns:
- You have 14 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.
- All original tags and packaging must be intact.
2. Refunds:
- Once we receive your returned item, our team will inspect it to ensure it meets the return criteria.
- If approved, we will initiate a refund to your original payment method.
- Please note that shipping fees are non-refundable.
3. Return Process:
- To initiate a return, please contact our customer support team.
- Provide your order number, reason for return, and any relevant details.
- Our team will guide you through the return process and provide you with a return shipping label, if applicable.
4. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery.
- We will arrange for a replacement or refund, depending on the availability of the item.
Please note that this refund policy is subject to change without prior notice. We recommend reviewing this page periodically for any updates.
If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help!